19 Beauty Secrets

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19 Beauty Secrets Return and
Refund Policy

Home : Return and Refund Policy

19 Beauty Secrets:
Our policy for return/refund:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Unfortunately we can’t offer you a refund or exchange once general services are taken until unless service is defective.
Several types of goods are exempt from being returned. Perishable goods such as beauty,skin cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

How We Use Your Information:

We use the information we collect for the following purposes:
  • To provide and personalize our services to you.
  • To communicate with you about your inquiries, appointments, or other requests.
  • To improve our website and services based on your feedback and usage patterns.
  • To comply with legal and regulatory requirements.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

Data Security:

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and  exchange in our store.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 19 BEAUTY SECRETS, 4th Floor R V Magnifique, Above Renolt Cars Survey No.129/35/D1, Road No.12 Film Nagar, Anand Banjara Colony Banjara Hills, Hyderabad
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Contact Us:

Should you have any questions or concerns about our Privacy Policy or our handling of your personal information, please contact us at:

Visit Us :

19 Beauty Secrets: SURVEY NO.129, 35/D1, Road No. 12, above Renault Car showroom, FILM NAGAR, Anand Banjara Colony, Banjara Hills, Hyderabad, Telangana 500034, India